Privacy Policy

This policy is applicable to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING COSTS

Ex. Flat rate $5.99 Per Order.

OR YOU CAN PUT FREE SHIPPING

1. TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY

In general, domestic shipments are in transit for 14 – 20 days (Monday to Friday). The order cut-off time will be 12:00 PM Eastern Standard Time (New York). Domestic order handling time is 1-2 business days (Monday to Friday).

1. Delivery Terms

We use Yunexpress to deliver the product.

1. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@groundtoheal.com or come to our store.

1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

info@groundtoheal.com        Industrieweg 161, Rotterdam